Bring channels together
Email, chat, and social messages arrive in the same queue with one customer record.
Customer support, under control
Every customer conversation, handled.
Kinsay brings email, website chat, WhatsApp, Instagram, and Messenger into one inbox. AI handles repeat questions and gives your team the full customer history when a person needs to step in.
Built for support teams that need clear ownership and fewer missed replies.
Inbox
4 open conversations
Illustrative product preview
Meet customers where they already talk
EmailWebsite chatWhatsApp InstagramMessengerAPI
One team inbox
See the customer. Own the next step.
Each conversation carries the message history, customer details, channel, owner, and next action. Your team can answer without searching 5 tools first.
Answer repeat questions
Use your help content to suggest replies and resolve routine requests with review controls.
Improve the operation
Track volume, response time, resolution, workload, and customer feedback in one reporting view.
Built for daily support work
Clear queues. Useful context. Faster decisions.
Kinsay keeps the support workflow in one place, from the first message to the final resolution and the report your manager needs.
Shared inbox
Everyone sees who owns the reply.
Assign conversations, use teams and labels, add private notes, and prevent two agents from answering at once.
Use answers your team can trust and review.
✦ Draft from approved help content
↗ Hand off with full context
Route work before the queue gets noisy.
Publish answers once. Use them everywhere.
Build a searchable help centre and use the same content inside agent and AI workflows.
Find the pressure before customers feel it.
Control where support data lives
Your customer history stays under your control.
Run Kinsay as a managed service or keep the application in your own infrastructure. Use role-based access, SSO, audit records, and data export controls where your operating model requires them.
Review deployment readiness →
DeploymentCloud or self-hosted
AccessRoles and SSO
OperationsAudit and exports
Pay stub · Soft Taste
Simple seats. Billing stays HOLD.
Soft Taste preview pricing for buyers to react to. Checkout, Stripe, and production billing stay Chairman-gated.
Starter
$0 / seat preview
Evaluate the inbox and AI drafts on a sandbox workspace.
- Shared inbox preview
- Channel stubs
- Help centre read path
Team
$29 / agent / mo stub
Ownership, routing, and reviewed AI for growing support desks.
- Multichannel inbox
- Routing + private notes
- AI drafts from approved help
- Basic reporting
Scale
Custom stub
SSO, audit exports, and self-host options after launch review.
- SSO / roles
- Cloud or self-host
- Migration review
Pay stub only. No live Stripe, no invoices, no DNS, no App Store. Soft Taste / GTM remain HOLD until Chairman CLEAR.
Launch readiness
Build a calmer support operation with Kinsay.
Beta access opens after the production domain, billing terms, and support inbox pass launch review. This preview is ready for product and buyer feedback.
Questions, answered
What teams ask before switching.
Which channels can Kinsay handle?＋
Kinsay supports website chat, email, WhatsApp, Instagram, Facebook Messenger, API inboxes, and other configured channels.
Can we bring our existing customer data?＋
Contacts can be imported and connected through the API. A migration review will confirm conversation history and channel-specific limits.
Does AI send replies without review?＋
You choose the workflow. Teams can start with agent-reviewed suggestions and add automated answers only where the knowledge and escalation rules are ready.
Can Kinsay run in our infrastructure?＋
Yes. The application supports self-hosted deployment. Infrastructure, upgrades, backups, and support terms are agreed during onboarding.
When does the private beta open?＋
The software and website are being prepared now. Access opens after the production domain, legal terms, billing, and runtime checks are complete.